Key account Manager

Main Responsibilities

Vendor Relationship Management:

• Build and maintain strong relationships with key vendors within the home category.
• Serve as the primary point of contact for vendors, understanding their needs, and addressing any concerns or issues.
• Proactively identify opportunities for account expansion and revenue growth.
• Conduct regular meetings, presentations, and business reviews to communicate performance metrics, discuss strategies, and upsell additional services.

Account Management:

• Develop account plans and strategies to maximize vendor retention and revenue generation.
• Collaborate with cross-functional teams, including marketing, operations, and product development, to ensure vendor objectives are met.
• Monitor account health and performance metrics, analyze data, and provide actionable insights to vendors.
• Work closely with vendors to identify opportunities for product or service enhancements and collaborate with internal teams to implement them

Sales and Business Development:

• Identify new business opportunities within the home category and proactively pursue them.
• Prepare and deliver sales presentations, proposals, and contracts to potential vendors.
• Negotiate pricing and contractual terms to secure new partnerships.
• Stay updated on industry trends, market conditions, and competitors to provide strategic recommendations and drive innovation.

Customer Success:

• • Ensure client satisfaction and success by providing exceptional customer support and service.
  • Monitor and address any issues or concerns raised by clients promptly and effectively.
  • Advocate for clients' needs and requirements within the organization to ensure their long-term success.

Required Skills & Qualifications

• Bachelor's Degree in Business, or any related field
• Strong commercial skills;
• Good analytical and numerical skills;
• Great capacity to handle high stake negotiations;
• Structured, data driven, thorough;
• Good with tools (excel & PPT, Salesforce would be a plus);
• Strong interpersonal skills, a team player;
• Great ability to work in a fast-paced and competitive environment;
• Flawless English communication.