Sorting Hub Team Lead-

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

• What you will be doing:

  • Oversee daily operations within the sorting hub, ensuring efficient sorting, handling, and processing of incoming and outgoing shipments.
  • Coordinate with sorting hub staff to assign tasks, prioritize workload, and optimize workflow to meet operational targets and deadlines.
  • Train, mentor, and supervise sorting hub operators to ensure adherence to standard operating procedures (SOPs) and safety protocols.
  • Monitor sorting equipment and machinery, identifying maintenance needs and coordinating repairs or maintenance activities as required.
  • Conduct regular quality checks and inspections of sorted items to ensure accuracy, completeness, and compliance with customer specifications and regulatory requirements.
  • Resolve operational issues and address customer inquiries or concerns related to sorting and handling processes in a timely and professional manner.
  • Maintain accurate records of sorting activities, including shipment volumes, processing times, and inventory levels, using appropriate documentation and tracking systems.
  • Collaborate with other departments, such as Logistics, Warehouse, and Customer Service, to coordinate inbound and outbound shipments and facilitate smooth handover processes.
  • Implement continuous improvement initiatives to optimize sorting processes, reduce errors, and enhance overall efficiency and productivity.
  • Promote a culture of safety, quality, and teamwork among sorting hub staff, emphasizing adherence to safety guidelines and best practices.

  What we are looking for:

  • High school diploma or equivalent; additional education or training in logistics, supply chain management, or a related field preferred.
  •  years of experience in sorting hub operations, logistics, or warehouse management, with demonstrated leadership and supervisory skills.
  • Proven ability to operate sorting equipment and machinery, including conveyors, scanners, and sorting systems.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks, make decisions, and resolve issues in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with team members, customers, and stakeholders.
  • Proficiency in using technology tools and systems for tracking, monitoring, and reporting sorting activities.
  • Knowledge of safety regulations and best practices in sorting hub operations.
  • Ability to work independently with minimal supervision and as part of a team.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as required by operational needs.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders