Human Resource Business Partner, Côte d'Ivoire

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role  

Zipline has launched its life-saving delivery services in Côte d'Ivoire and is continuing to grow everyday. To ensure the rapidly-growing team is set for success, we are hiring a Human Resources Business Partner who has a deep knowledge of how to build highly motivated and engaged teams, ensure our company is run at the highest standards of HR compliance, and partner with leadership to drive high performance culture, team engagement, and leadership support.

You will be trusted with the responsibility of driving a high performance culture within our operations team and the business. Additionally, you will help create people tools and programs that will allow the people team to continue providing the highest level of support to our teams as we scale.

What You'll Do  

• Become an expert on the business and the unique challenges Zipline faces as we scale in Côte d'Ivoire
• Partner closely with operational leads, providing guidance and holding them accountable for high performing teams that do amazing work, on time.
• Act as a culture ambassador, emulating Zipline's values and helping leads to incorporate them into their conversations around engagement, coaching & development and performance management.
• Work closely with leads on effective headcount planning and organizational design.
• Coach Leads regarding the importance of effective on-boarding for new hires/internal transfers and holding leads accountable to developing these plans.
• Hold leads (managers)  accountable for giving clear and actionable performance feedback to everyone on their team through micro and macro feedback.
• Give direct feedback to leaders when they aren't meeting Zipline's leadership expectations.
• Drive company-wide performance calibrations and compensation reviews, ensuring a fair and equitable process.
• Design intentional and scalable Human Resource processes that work for our unique business.
• Help to keep Zipline compliant with labor laws and regulations.
• Assess team member concerns and complaints and work closely with legal counsel to conduct thorough, unbiased investigations and recommended outcomes.

What You'll Bring 

• 8+ years of experience in a People or Human Resource role.
• Fluency in written & spoken English and French.
• Ability to build strong relationships and earn trust with team members all throughout the organization.
• Solid intuition on how to drive organization change in order to improve performance.
• Ability to spot and help solve humans working with human problems.
• Physically accessible and approachable, there is no better way to keep your finger on the pulse of your business than by keeping yourself actively involved in your team and the company's day-to-day affairs.
• Demonstrated ability to deliver hard messages to leaders directly.
• Ability to cut through complex issues and find simple solutions.
• High level of discretion with sensitive people's information and can act impartially and objectively.
• Must be eligible to work in Côte d'Ivoire.

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
 
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply

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