Head of HR

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

We are seeking a seasoned Head of HR to lead, develop, and shape the future of our HR function in Ivory Coast. As the senior HR leader for the country, you will own all people-related functions, from strategic business partnership to operational excellence. You will act as a key partner to the Country CEO and the leadership team, designing and driving HR initiatives that support our business, foster a high-performance culture, and ensure a best-in-class employee experience.

This role is ideal for a leader who thrives on both strategy and execution. You will be managing and developing a team of two HR professionals, with the mandate to assess and evolve the team structure to meet future business needs.

What you will be doing

HR Leadership & Business Partnership

• Develop and implement HR priorities that directly support Jumia's business objectives in Ivory Coast.
• Serve as a trusted advisor to the Country CEO and leadership team, providing strategic counsel and practical guidance on all people-related matters.
• Represent the HR function in country leadership meetings, ensuring the people agenda is a core part of the business conversation.
• Manage the country's HR budget and resources efficiently to deliver on key priorities.
• Act as the key liaison between country operations and the Group CHRO, ensuring local HR strategy is aligned with our global HR framework.

Team Leadership & Development

• Lead, mentor, and build the capability of the local HR team to operate as effective business partners.
• Assess the current HR team structure, processes, and capabilities, implementing changes to build a function that is scalable and aligned with business needs.

Talent Management

• Architect and oversee the full talent lifecycle, from talent acquisition and development to retention strategies, to attract and grow the best talent.
• Own all aspects of the employee experience, managing employee relations and performance management effectively.
• Drive performance and capability-building initiatives across all departments.

Employee Engagement

• Champion the employee voice by leading the "Jumia Barometer" engagement survey process, from analysis to creating and executing impactful action plans with the leadership team.
• Drive key engagement initiatives that strengthen our organizational culture and make Jumia Ivory Coast an exceptional place to work.

HR Operations and Compliance

• Guarantee the accuracy and integrity of all HR data across our systems, ensuring a foundation of operational excellence.
• Oversee the HR Operations team to ensure employee records are maintained with the highest standards of completeness and confidentiality.
• Ensure timely and accurate HR reporting to both Group HR and country leadership.
• Serve as the ultimate authority on Ivorian labour law, ensuring full compliance with all local regulations and Jumia policies.

Learning & Development

• Implement centrally developed L&D programs, skillfully adapting them to meet the specific needs of the Ivorian context.
• Coordinate the effective delivery of all training initiatives within the country.
• Identify local learning needs and provide valuable input to the Group L&D team to shape future programs.
• Track and report on training completion and effectiveness to demonstrate impact.

What we are looking for

• Experience: Minimum of 7+ years of progressive HR experience, with at least 4 years in a management or leadership role.
• Local Expertise: In-depth, expert knowledge of Ivorian labour law and HR best practices is mandatory.
• Strategic & Hands-on Approach: A proactive leader who can think strategically and translate plans into tangible action, with a strong sense of ownership.
• Leadership: Proven ability to lead, mentor, and develop a high-performing HR team, with experience in assessing team structures being a plus.
• Education: Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree or HR certification is a "plus".
• Industry Background: Experience in a fast-paced, dynamic environment such as e-commerce, technology, or FMCG is highly preferred.
• Communication: Excellent communication, negotiation, and interpersonal skills.
• Languages: Full professional fluency in both French and English (written and spoken) is essential for this role.
• Data-Driven: Proficiency in using HRIS and leveraging data analytics to inform decisions.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders