Product Operations Manager

il y a 1 jour

Av de la Côte d'Ivoire Abidjan Côte d'Ivoire, Côte d’Ivoire Omnibiz Africa Temps plein
Company Description

At Omnibiz, we're fully dedicated to supporting local businesses and helping them navigate the modern market.

Over 100,000 businesses across the FMCG industry have trusted us to provide them with the services and necessary tools to overcome contemporary challenges in the market place. Why? The answer is simple - they believe the same thing that we at Omnibiz believe: for the global economy to thrive, local businesses must be given the grounds to grow.

As our adventure evolves, we will continue to support local businesses, provide retailers with the necessary tools to thrive in today's market, partner with industry stakeholders, and relentlessly pursue opportunities to help Africa's economy grow.

Our work has only just begun and although the current results are encouraging, we also realize that the road ahead is long and full of challenges. Regardless, we are excited about the opportunities that exist, the pathways we are creating, and the businesses we are building relationships with.

Job Description
  • Measure the impact of the usage of our solution for our customers
    • Data driven measurement of adoption of our solution, new releases as well as their impact on our customers' businesses
  • Enhance Customer Training, Optimize Onboarding
    • Product ops support onboarding by streamlining the process to ensure a positive customer experience from the get-go.
    • Build video / PDF / other materials to provide quality training and ease the adoption of our applications
    • Identify ways to improve the adoption rate
  • Customer Relationship Management
    • Diligently investigate and resolve customer queries, report errors / issues to the product team, do constant follow up with internal teams to ensure customer issues are resolved on priority
    • Assist product managers with detailed requirement documents laid out in alignment with clear and measurable business objectives.
  • Standardize Communications - Ensure proper communication and constant adoption of new features / releases done
    • Keeping everyone on the same page - managing the constant requests from sales, support, and other cross-functional teams.
    • Constant on ground visits to ensure product drive
    • Maintain and update documentation on processes, guidelines, and other critical materials
  • Testing of new / improved product releases / features
    • Working with the product managers and software testers to ensure new releases are in line with requirements and processes of customers
Additional Information

You will be part of a:

culturally diverse team

aesthetically cool work environment

generally happy workforce

Salary and Benefits:

HMO + other benefits

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