Manager, Products and Solutions

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Products and SolutionsManager, Digital Consumer solutions, Abidjan – Cote d'Ivoire
Job Description
About Mastercard
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Customer Solutions Center (CSC) is a strategic structure designed to accelerate Mastercard's ability to deliver tailored solutions and bundles for prioritized customer segments across markets. As Regional Product Manager – Consumer Segment, you will serve as the key product expert and business partner for the consumer portfolio across North & Francophone Africa.
Your role is to support business development teams with deep product expertise, drive portfolio optimization, and enable market adoption of Mastercard's consumer solutions. You will act as a bridge between global product teams and local markets, ensuring that solutions are relevant, impactful, and aligned with client needs.
Role
Act as an expert for their geography/solution portfolio:

• Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment

• Accountable for having a deep understanding of the assigned product, service or platform

• Provide visibility to the CSC lead and Solution Architect on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities

• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard's products and solutions
Support CSC value proposition development and sale:

• Provide the Solution Architects (SA) and the CSC Lead with your solution expertise in crafting the value proposition

• Coordinate with the help of SA and CSC Lead, with other sales specialists in developing an end-to end value proposition

• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSC Lead or AM/BD)
Drive localization, market enablement and support sales:

• Enabling new capabilities in the market new consumer use cases, Digital user experience

• Collaborate with BD teams to identify opportunities for portfolio growth and product penetration.

• Participate in client meetings to provide product insights, solution recommendations, and implementation guidance.

• Assist in crafting tailored value propositions and solution bundles for key consumer segments. Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support
Knowledge and best practice sharing:

• Share market intelligence, client feedback, and consumer trends with global product teams to inform roadmap decisions.

• Collaborate with other regional product managers and solution specialists to exchange best practices and drive consistency.

• Contribute to internal knowledge platforms and forums to elevate product understanding across the organization.
All About You
Education:

• Bachelor's degree in business, Marketing, or related field. MBA or equivalent is a plus
Knowledge /Experience:

• Solid experience in product management, business development, or client-facing roles within financial services or fintech.

• Strong understanding of consumer segments and payment behaviors in North & Francophone Africa.
Skills/ Abilities:

• Deep knowledge of consumer payment products and digital solutions.

• Strong communication and presentation skills, with the ability to influence internal and external stakeholders.

• Analytical mindset with the ability to interpret data and translate insights into actionable strategies.

• Collaborative and agile, able to work across functions and geographies.

• Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms

• Clear ability to problem solving and understand relationship with the client's needs

• Strong communication skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

---