Product Operations Expert
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Key Responsibilities
1. Market Requirements & Localization
• Clarify CIV business needs, document requirements and identify gaps in existing products.
• Align market backlog priorities with Regional/Global Product. 2. Product Rollout & Readiness
• Coordinate local rollout of features, services and business models.
• Manage UAT, operational readiness, training and post-launch support. 3. Performance & Incident Coordination
• Monitor product performance and investigate issues affecting customers, drivers and Operations.
• Coordinate resolution, communicate updates and confirm recovery before closure. 4. Product & Process Improvement
• Identify product gaps and operational inefficiencies using data and feedback.
• Coordinate improvements and measure results after implementation. 5. Stakeholder & Vendor Coordination
• Act as the CIV focal point connecting Business/Ops, Local IT and Regional/Global Product & IT.
• Track vendor deliverables, dependencies and blockers, escalate when needed. 6. Governance & Compliance Support
• Maintain backlogs, reports, SOPs and operational documentation.
• Coordinate with Legal, DPO and Security to incorporate confirmed CIV requirements into product rollout. Key Deliverables
• Prioritized market requirements and issue backlog.
• Product performance and incident status reports.
• UAT results, launch readiness checklists and post-launch reviews.
• Improvement proposals and measured outcomes.
• Operational SOPs, training materials and knowledge base. Qualifications & Competencies
• Relevant experience in Product Operations, Product Management, Business Analysis or technology operations for customer-facing digital services.
• Experience supporting product launches, UAT, incident coordination and cross-functional delivery.
• Understanding of end-to-end customer, driver and operational journeys; mobility, marketplace, logistics or payments experience is preferred.
• Strong analytical skills, including the ability to investigate performance changes using dashboards and spreadsheets; SQL is a plus.
• Ability to translate business feedback into clear requirements and distinguish technical defects from product gaps, process issues and user behavior.
• Strong ownership and prioritization skills, with the ability to manage incidents and planned delivery in a fast-changing market.
• Clear communication and stakeholder management skills, including timely escalation and updates when information is incomplete.
• Ability to coordinate across time zones and participate in agreed launch and critical-incident support arrangements.
• Experience working on global projects or in an international setting.
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