Technology Lead, Onboarding and Know Your Customer

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

The Onboarding and Know Your Customer (OBKYC) Enabler Value Stream has been established to deliver common, group-wide onboarding and KYC capabilities and services. It brings together business, operations and technology colleagues to co-design and build solutions to deliver better products and services for our customers.

This role provides both strategic and operational leadership, ensuring delivery excellence, adherence to regulatory and internal control standards, and alignment with the broader CIB Technology strategy. 

As our Head of OBKYC Americas, you will: 

• Lead the execution of local technology programmes within Corporate and Institutional Banking (CIB) Client Services Technology across Americas
• Ensure effective governance, risk management, and control oversight across technology programmes
• Drive delivery excellence through disciplined programme management, cost control, and adherence to timelines and quality standards
• Partner closely with global stakeholders to ensure technology solutions fully meet regulatory expectations and business priorities
• Provide oversight to ensure engineering standards are applied consistently and delivery quality is maintained within designated OBKYC Pillars
• Actively collaborate with wider CIB Client Services Technology Leadership Team by ensuring the effective operation and on-going transformation of Americas based team
• Drive engagement and wellbeing initiatives, ensuring that work-life balance, professional development, and recognition remain core to the team culture

You´ll likely have the following qualifications to succeed in this role: 

• Proven track record in leading large-scale technology programmes within a regulated financial services environment.
• Experience managing multi-disciplinary teams of across engineering, delivery, and architecture.
• Strong understanding of financial regulatory frameworks and compliance standards.
• Demonstrated ability to operate within complex matrix organisations and influence at senior leadership level.
• Excellent understanding of software development methodologies such as SDLC, Agile, DevOps
• Strong governance, budget management, and vendor management skills.
• Management of business relationships globally to ensure and maintain relevance and appropriateness of Tech strategy to emerging business priorities
• Communication and engagement skills are critical to the success of the role. The successful candidate will carry a strong professional presence with the ability to engage and communicate throughout the breadth and depth of the organization.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus"). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.