Production Support Analyst Linux

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role Production Support Analyst Linux

Role Purpose:

Provides daily global production service quality, problem and recovery management, and platform availability, facilitating changes and identifying risks. Involved in planning, testing and deployment of new systems enhancements, and facilitates quick system recoveries following major system or software related failures, minimizing the impact of incidents in production. It includes batch monitoring, problem solving, execution of Disaster Recovery tests, and support to business requests. Providing 24/7 support 365 in conjunction with follow the sun business requirement.

• Main Activities

Leadership & Teamwork

• Provide technical knowledge and consultation to project team members as directed.
• Operating as part of a global team across multiple diverse cultures
• Promote an environment that supports diversity and reflects the HSBC brand.

Operational Effectiveness & Control

• Provide support to critical application production environments while minimizing the impact of incidents in production. Monitoring scheduled processes, incident management, problem solving. Execution of Disaster Recovery tests. Support user's requests and UAT environment tests, in addition to identifying and removing repetitive tasks from daily activity.
• Detect, analyse and resolve problems associated with server, hardware and applications software.
• Ensure industry best practice global production support for all systems is achieved, examples include but not limited to IT Service Management and Google Site Reliability Engineering and devOps methodologies and technologies.
• Participate in Major Incident Reviews and Service Improvement Programs as required.
• Undertake change implementations and the risk analysis of changes to meet the goal of improved platform and service.

 Management of Risk

• Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.

Observation of Internal Controls

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Calificaciones - Externas

• A degree within computer science is desired, or an equivalent education level, with professional experience. Up to four years proven and progressive experience also considered.
• Specialized experience in programming or database languages and techniques for application systems design; recognition as a technical resource within the work group; strong communication and analytical skills; the ability to take appropriate risk; a knowledge of businesses supported; and demonstrated ability to apply multiple technologies to business situations and identify and apply productivity improvements, blending the technical environment with strategic direction.
• We are looking for candidates with subject matter expertise of 3 or more of the following skillsets.
• Linux server administration with exposure to shell scripting (Bash/Korn/Ash)
• Python scripting
• Websphere/Web Logic application server
• DataStage ETL platform
• Oracle SQL Database 19c and above
• IBM MQ
• Java, J2EE
• Big Data Analytics platforms such as Hadoop
• Cloud Platforms – GCP/Azure/AWS
• Scheduling tools such as Control M
• Automatic Monitoring Tools such as Splunk / AppDynamics / (Other monitoring
• Proficient in IT service recovery and quality management disciplines
• ITIL/SRE Certification will be considered a plus

Competencies:

• Communication
• Analysis
• Self-learning
• Urgent sense
• Stakeholders' management

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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