Sales Support Engineer AMETI

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The main purpose of this position is to provide sales support and customer service for distributors, customers and sales team for Xylem AMETI.

DUTIES & RESPONSIBILITIES

Provide Sales Support to customers, distributors and sales team

• Attending to phone, online and Sales Force enquiries.
• Communicate stock availability, pricing, freight charges.
• Attending and assisting walk in customers.
• Give sound technical advice to customers and distributors

Generate quotations

• Evaluate enquiry specification and identify suitable product.
• Identify conversion opportunities as and when required.
• Selection of product as per customer specification on Solver.
• Support sales team with selection of products and accessories
• Liaise with Applications Engineers and GCC for complex enquiries.
• Check pricing and stock availability on SAP/ Iscala.
• Ensure correct commercial terms appear on quotation.
• Give accurate margins as stipulated in company policies and procedures.

Communicating quotation to customer (internal/external)

• Updating requests/quotations into Sales Force.
• Communicate quotations and offers effectively, professionally, accurately.
• Ensure efficient and timeous response to customer queries.
• Regular and consistent follow ups on submitted quotations.

Customer Service

• Provide customer with Xylem equipment and service information.
• Provide regular customer re-assurance and ensure customers are fully satisfied with Xylem's equipment, service and capability.
• Provide customer with immediate on-site problem solving and solutions.
• Keep regular contact and build mutual trust and respect with customers.
• Understanding and attending to customer needs.
• Communicate needs to Xylem Sales and Order and Logistics teams.
• Liaise with Order & Logistics team to validate orders against the quotations.

Maintaining Housekeeping

• Ensure work area is clean and tidy at all times
• Maintain a neat and orderly environment within the overall area

Adhering to Safety Regulations

• Conduct operations in a safe manner as per safety standards
• Report any unsafe working conditions and incidents to your Supervisor

MINIMUM REQUIREMENTS

• Diploma in Mechanical Engineering.
• Bachelor's Degree will be an added advantage.
• Minimum 3 years' experience in a Pumping environment.
• Experience in Water Technology & Equipment would be an added advantage.
• SAP and/or Iscala experience will be an added advantage.
• Fluent in both English and French (read and write).

Key Competencies

• Time Management
• Communication Skills
• Technical capability or aptitude
• Accuracy & Attention to detail
• Sound judgement and problem solving ability
• Strong Customer Orientation
• Ability to function independently and with responsibility without direct supervision

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.