French–English Chat Support Specialist
il y a 1 semaine
This is a 100% non-voice role. All customer interactions happen via live chat and email.
About The Role
As a French–English Chat Support Specialist, you'll support customers from French-speaking regions by responding to inquiries in real time and asynchronously through chat and email. Your focus is on understanding customer needs quickly, communicating clearly, and resolving issues with confidence and care.
This role is about writing with purpose—providing answers that are accurate, human, and easy to understand.
What You'll Do
Provide high-quality customer support in French and English via live chat and email only
Resolve inquiries related to orders, products, accounts, and general concerns
Craft clear, professional, and friendly written responses that reflect the brand's voice
Manage multiple chats or tickets while maintaining accuracy and attention to detail
Document all interactions correctly and consistently
Identify recurring issues and share insights to improve customer experience and workflows
Collaborate with the support team to stay aligned on updates and priorities
What We're Looking For
Full written fluency in French and English
At least 1 year of customer support experience, preferably in a chat-based or non-voice role
Strong written communication skills with excellent grammar and tone awareness
Experience using customer support tools such as Zendesk, Gorgias, Shopify, or similar platforms is a plus
Comfortable handling multiple conversations in a fast-paced environment
Detail-oriented, organized, and solution-focused
Confident working remotely and collaborating with a distributed team
What You'll Need
Laptop or desktop with an i5 processor or higher
Stable internet connection (minimum 15 Mbps upload/download)
A quiet, dedicated workspace suitable for remote work
What We Offer
Permanent remote work — work from anywhere
Competitive pay with performance reviews
Paid time off
Monthly health stipend
Performance-based bonuses tied to KPIs
A supportive, people-first team culture that values growth and accountability
Why Join Us?
We believe great chat support is built on clarity, empathy, and trust. You'll be joining a team that values thoughtful communication, continuous improvement, and long-term growth—both for our customers and for you.
How to Apply
Click Apply Now and tell us why chat-based support is where you do your best work. We'd love to hear from you.
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