French-Speaking Customer Support Specialist
il y a 1 semaine
Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you're looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you.
What You'll Be Doing
As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful.
Key Responsibilities
Deliver outstanding support in both French and English through voice and chat
Troubleshoot and resolve customer issues with professionalism and urgency
Build strong relationships by personalizing each interaction
Collaborate with your team to ensure consistent and high-quality service
Share customer feedback and insights to help improve our processes
What We're Looking For
1+ year of remote/online experience in customer service or a similar role.
Experience with bilingual customer support is an advantage.
Excellent written and verbal communication skills.
Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
Calm and solution-focused under pressure.
Familiarity with E-Commerce and CRM systems is a plus.
Fluent in French and English.
Tech Requirements
Personal computer or laptop with a minimum i5 processor
Stable internet connection with at least 15 Mbps upload and download speeds
Perks And Benefits
Competitive pay with annual performance reviews
Paid time off to support work-life balance
Monthly health stipend
Performance bonuses based on KPIs
Permanent remote work setup
Join a company that values your language skills and commitment to excellent service. Apply today and become an essential part of a supportive and results-driven team.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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