Merchant Account Supervisor

How you'll help us achieve it

At Wave, excellent client relationships are our top priority. If you are a result-driven person with a passion for providing exceptional client service, then this opportunity is for you We’re looking for a Merchant Account Supervisor to join our dynamic Merchant Success team. You'll be responsible for managing the roll-out of corporate merchant products and supervising corporate merchant activities to ensure effective deployment, branding, training, and transaction rates across a specific merchant portfolio, within our merchant network.

In this role, you'll;

• Deploy and manage corporate merchants across Côte d’Ivoire, including onboarding, training, branding and technical account setup.
• Onboard merchants and ensure they understand how to use our product.
• Monitor the merchant portfolio and their performance.
• Contact and visit merchants regularly, especially when their volume of activity drops.
• Meet with corporate partners’ top management every cycle to review performance and strengthen collaboration.
• Process merchant settlements and requests, and oversee operations to roll out new stores in the city and nearby areas (installation, training, and initial support).
• Conduct regular field visits to ensure smooth operations, compliance with company standards, and gather feedback from users and clients about their needs and pain points.
• Talk to users — interview clients about their needs and problems with regard to merchant payment.
• Report detected bugs to engineers.
• Work closely with other teams at Wave to ensure smooth operations.
• Coordinate with the marketing team on the implementation of promotions, events, and BTL activities for merchants.
• Communicate in writing and verbally about work carried out, prepare notes for meetings, update partners' status, and craft messages to partners.
• Support in growing our operational activities
• Communicate effectively (in writing and verbally) about ongoing work: prepare meeting notes, update partner statuses, and craft professional messages to partners.
• Collect and report market information (competition, opportunities, customer feedback).

Key details

• Location: You'll work from our office in Abidjan.
• You must have work authorization in Côte d’Ivoire.
• This is a permanent position.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Bachelor degree in Sales, Marketing, Business Administration or a similar field.
• 2+ years experience in a similar position.
• Fluent in French, english will be a plus.
• Strong oral and written communication skills.
• Previous experience conducting field-related merchant activities, including acquiring and onboarding merchants and ensuring they meet Wave criteria.
• Experience supporting customers.

You might be a good fit if you

• Have strong communication and presentation skills, with the ability to build rapport with clients and internal stakeholders.
• Have a good knowledge of the merchant ecosystem.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Have a proven track record of