Investigator
Il y a 23 heures
Abidjan, Côte d’Ivoire
GSM - Green SM
Temps plein
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The Investigations Expert is responsible for conducting investigations, handling service-quality reports, and supporting risk control activities. The role ensures compliance, identifies operational violations, and strengthens the organization’s internal control system.
Key Responsibilities
• Conduct inspections and investigations as assigned by Management
• Receive, assess, and filter reports submitted to the Inspection Mailbox; coordinate with relevant departments to address and clarify issues.
• Receive, evaluate, and investigate customer service–related complaints submitted to the Service Quality Mailbox.
• Propose and execute thematic inspection plans to identify violations in key operational areas and/or large-scale or severe system breaches.
• Perform post-inspection reviews on a sampling basis for major, complex, or suspicious cases when the clarifications from related departments are insufficient or incomplete.
• Prepare periodic reports and handle ad-hoc tasks assigned by direct supervisors or management. Job Requirements
• Bachelor’s degree or higher.
• Preferred majors: Law, Security/Police studies, Safety, Human Resource Management, or related fields
• Experience in Investigations, Corporate Security, Fraud, Compliance, Internal Control, or related areas
• Experience in the transportation or mobility services industry is an advantage.
• Strong adaptability and the ability to work effectively in dynamic environments.
• High sense of responsibility, strong work ethic, willingness to learn, and resilience under pressure.
• Positive mindset with strong customer service orientation.
• Solid and broad knowledge of Risk Management and Internal Control practices.
• Strong professional expertise in inspection, investigation, and verification activities.
• Strong planning, analytical, and problem-solving skills.
Key Responsibilities
• Conduct inspections and investigations as assigned by Management
• Receive, assess, and filter reports submitted to the Inspection Mailbox; coordinate with relevant departments to address and clarify issues.
• Receive, evaluate, and investigate customer service–related complaints submitted to the Service Quality Mailbox.
• Propose and execute thematic inspection plans to identify violations in key operational areas and/or large-scale or severe system breaches.
• Perform post-inspection reviews on a sampling basis for major, complex, or suspicious cases when the clarifications from related departments are insufficient or incomplete.
• Prepare periodic reports and handle ad-hoc tasks assigned by direct supervisors or management. Job Requirements
• Bachelor’s degree or higher.
• Preferred majors: Law, Security/Police studies, Safety, Human Resource Management, or related fields
• Experience in Investigations, Corporate Security, Fraud, Compliance, Internal Control, or related areas
• Experience in the transportation or mobility services industry is an advantage.
• Strong adaptability and the ability to work effectively in dynamic environments.
• High sense of responsibility, strong work ethic, willingness to learn, and resilience under pressure.
• Positive mindset with strong customer service orientation.
• Solid and broad knowledge of Risk Management and Internal Control practices.
• Strong professional expertise in inspection, investigation, and verification activities.
• Strong planning, analytical, and problem-solving skills.