Marketplace Specialist

About the role
The Marketplace Specialist is responsible for optimizing the supply–demand balance of our ride-hailing platform in Côte d’Ivoire. This role focuses on ensuring marketplace efficiency, improving driver availability, and delivering promotion campaigns for riders and drivers, while supporting sustainable business growth. What you’ll do 1. Pricing, promotions and driver policy
• Implement pricing policies, rider promotions and driver incentive programs
• Evaluate the cost-efficiency and impact of every campaign and recommend improvements
• Coordinate with Operations, Growth and Marketing so that demand campaigns match driver supply
• Partner with the Global Marketplace team and cross-functional teams to improve policies, models and tools 2. Supply–demand balance
• Monitor and balance driver supply and rider demand across areas and peak hours
• Track key metrics: driver online rate, trip volume, completion rate, rider wait time, cancellation rate 3. Data analysis and growth
• Analyze operational data to spot gaps and propose solutions that improve growth, efficiency and service quality
• Build regular reports and dashboards for local and Global leadership 4. Fraud prevention
• Detect, flag and prevent fraudulent activity and platform misuse (fake trips, promotion abuse, collusion)
• Work with Product, Data and Global teams to strengthen anti-fraud rules and monitoring tools What we’re looking for
• Bachelor’s degree in Business, Economics, Data Analytics, Operations Management or a related field
• 3–5 years of experience in marketplace operations, growth, pricing or operations strategy at a platform-based business
• Experience in ride-hailing, delivery, logistics, e-commerce or fintech is strongly preferred
• Strong analytical

skills:
advanced Excel/Google Sheets; SQL and BI tools (e.g., SQL, Power BI, Tableau, etc.) are a plus
• Professional proficiency in English (written and spoken)
• Able to work in a fast-paced, data-driven environment and take ownership with limited supervision
• Good understanding of the local market and user behavior in Côte d’Ivoire or West Africa is an advantage
• Experience in a market launch or high-growth startup environment is a plus Key competencies
• Marketplace and platform thinking
• Data-driven decision making
• Operational excellence
• Problem-solving and execution capability
• Cross-functional collaboration

How to apply
Send your CV via LinkedIn or to v.huongbt58@greensm.com