Driver Engagement Specialist
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About the Role
As a Driver Engagement Specialist, you will be the voice of our drivers and the bridge between them and the company. You will design and run engagement programs, recognition initiatives and communication campaigns that improve driver satisfaction, retention and productivity, and bring GSM’s culture and service standards to life across the driver community.
Key Responsibilities
1. Driver Engagement & Experience
• Plan and execute driver engagement initiatives, recognition programs, events and community-building activities.
• Drive monthly and quarterly engagement plans aimed at improving driver satisfaction and retention.
• Gather and analyze driver feedback through surveys, focus groups, workshops and engagement channels.
• Collaborate with relevant stakeholders to address key driver concerns and improve the overall driver experience.
• Promote GSM culture, values and service standards within the driver community.
• Identify opportunities to strengthen engagement throughout the entire driver lifecycle, from onboarding to long-term retention. 2. Driver Communications
• Manage and coordinate driver communications through approved channels.
• Ensure drivers receive timely, accurate and consistent information on company initiatives and operational requirements.
• Support the management and continuous improvement of driver communication platforms and communities.
• Monitor feedback and communication effectiveness, and recommend improvements. 3. Measurement & Continuous Improvement
• Measure engagement outcomes (e.g., satisfaction, retention, participation) and use insights to continuously refine culture and L&D programs. Requirements
• Minimum 2–3 years of experience in frontline workforce training, driver training, employee engagement or field operations, preferably in transportation, ride-hailing, logistics or other large-scale service operations.
• Good communication and problem-solving skills, with the ability to engage large groups of drivers.
• English is an advantage.
• Comfortable working in a fast-paced, field-oriented environment and building trust with drivers from diverse backgrounds.
What We Offer
• The opportunity to be part of GSM’s launch and growth in Côte d’Ivoire and shape the driver experience from the ground up.
• A mission-driven team building the future of electric mobility.
• A collaborative, international working environment with room to grow. Please submit your resume directly through LinkedIn or email to v.huongbt58@greensm.com
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