Key Account Manager-West African Hub

Key Responsibilities

1. Marketing & Business Development

• Develop and implement a structured business coverage model across Cedants, Reinsurance 
• Identify and pursue new business opportunities in treaty and facultative markets.
• Maintain and grow strategic client relationships to ensure retention and profitable expansion.
• Monitor industry trends, competitor activities, and market intelligence to inform strategic positioning.
• Drive negotiations and close business opportunities aligned with underwriting guidelines.
• Represent the Company at client engagements, industry forums, and networking events.

2. Underwriting & Portfolio Management

• Underwrite and price New and renewal treaty business and New and renewal facultative business
• Conduct risk assessments and ensure pricing adequacy.
• Manage negotiations with cedants and brokers.
• Track declined business and analyze trends for strategic insights.
• Monitor and manage portfolio and individual account loss ratios.
• Ensure underwriting decisions align with risk appetite and profitability targets.
• Business & Contract Administration
• Oversee contract setup and documentation for treaty and facultative business.
• Ensure accurate facultative and retrocession bookings.
• Support country office administrative functions (regional allocation).
• Support Head Office functions including audits and compliance reviews.
• Ensure adherence to internal controls, regulatory requirements, and operational standards.

3. Premium Collection & Credit Risk Management

• Underwrite collectable business to support premium realization.
• Actively support premium collections and reconciliation processes.
• Engage clients on outstanding balances and payment plans.
• Screen and evaluate prospective clients based on financial performance and payment behavior.
• Contribute to onboarding decisions and credit risk mitigation strategies.

4. Claims Involvement

• Provide technical and commercial input on large and complex claims.
• Engage in resolution of delayed or disputed claims.
• Support claims negotiations where necessary to protect portfolio performance and client relationships.

5. Planning, Strategy & Reporting

• Contribute to annual strategic planning processes.
• Prepare periodic business performance reports and portfolio reviews.
• Participate in internal management meetings and performance discussions.
• Provide insights into market trends and growth opportunities.

6. Personal Development & Compliance

• Maintain continuous professional development in underwriting, risk management, and reinsurance.
• Attend relevant training and certification programs.
• Adhere to Company policies, governance standards, and ethical guidelines.
• Manage leave and personal productivity in alignment with business continuity requirements.

Minimum Requirements: 

• Bachelor’s degree in Insurance, Risk Management, Finance, Business Administration, Actuarial Science, or related field.
• Professional insurance qualification (e.g., ACII, AIIK, CII, or equivalent) is highly desirable.
• Minimum 5 years of progressive experience in reinsurance, underwriting, or corporate insurance.
• Proven experience in treaty and facultative underwriting.
• Strong exposure to regional and/or international insurance markets.

Core Attributes

• Commercially Minded: Demonstrated ability to identify business opportunities, support renewals and contribute to profitable business growth within established underwriting and risk guidelines.
• Financial & Credit Risk Awareness: Ability to analyse account performance, loss ratios, outstanding premiums and client payment trends, and flag concerns for timely action.
• Effective Negotiation Skills: Experience supporting negotiations on placements and renewals with brokers and cedants within delegated authority.
• Strong Client Relationship Skills: Ability to build and maintain productive relationships with clients, brokers and internal teams, ensuring responsive service and timely resolution of issues.
• Market Awareness: Ability to monitor market trends, competitor activity and emerging risks, and use relevant insights to support client engagement and business development.
• Accountable & Results Oriented: Demonstrated ability to manage competing priorities, follow through on commitments and meet agreed targets while maintaining accuracy, professionalism and ethical standards.