Remote French Bilingual Customer Support Representative
il y a 1 semaine
Are you the kind of person who enjoys making someone's day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you.
What You'll Be Doing
As a Remote French Bilingual Customer Support Representative, you'll be supporting customers from French-speaking regions through voice calls and live chat. Whether someone needs help tracking an order, understanding a product, or resolving an issue—you'll be the trusted voice that turns confusion into clarity and frustration into satisfaction.
This is not just about answering questions. It's about showing up with empathy, staying composed, and leaving customers feeling heard and helped.
Your Core Responsibilities
Provide timely and friendly support in both French and English via calls and chat
Troubleshoot customer issues, guiding them through clear and helpful solutions
Maintain accurate records of customer interactions
Flag trends and feedback to help our team continuously improve
Work closely with team leads to stay aligned on priorities and updates
Represent the brand with professionalism, care, and warmth
What We're Looking For
Fluency in French and English (spoken and written)
At least 1 year of remote/online customer service experience (contact center, e-commerce, or tech support preferred)
Experience with bilingual customer support is an advantage.
Confidence in navigating support platforms like Zendesk, Gorgias, Shopify, or similar tools
is a plus
Ability to stay calm, solution-oriented, and patient under pressure
Great attention to detail and a genuine desire to help people
Comfort working remotely and communicating clearly with distributed teams
Tools You'll Need
Laptop or desktop with an i5 processor or higher
Stable internet connection (minimum 15 Mbps upload and download)
A quiet, dedicated workspace for calls
What's In It for You
Permanent work-from-home setup
Competitive pay, reviewed annually
Paid time off to recharge
Monthly health stipend
Performance bonuses based on KPIs
A team that values growth, accountability, and human connection
Why Join Us?
You won't just be answering tickets—you'll be joining a company that believes support is at the heart of the customer experience. We care about people, and that includes you. We believe in fair treatment, open communication, and helping our team members grow in their careers.
If you're looking for a remote role where your voice matters and your language skills are celebrated, this could be your next great opportunity.
Ready to Apply?
Click Apply Now, and tell us why you're excited about this role. We can't wait to meet you
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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